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Best Practices - Tools - Training
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Our Mortgage Support Software controls your messaging, CRM, business marketing, mortgage qualification processes and data collection.

Professional customer service interactions, at the right time, with the right contact channel, with all the appropriate CRM data.

System is easy-to-use and manages: CRM efficiency saves money each day.

Compliant and fully tested with all 'Do Not Call' call center international regulations.

Call (and data) transfer or conferencing: Our software makes it easy for agents to transfer calls and data to marketing loan officers where ever they may be located.

Capabilities
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Operations: Open 24 hours a day, 365 days per year. In business since 2003

Call Center Facilities: Five locations in India with over 200 Work stations.

Software: All software is custom written to utilize our online database system.

Hardware: Our Pentium-Based Client/Server Network of Unix computers are capable of handling over 100,000 transactions per hour with an instantaneous response.

Internet-Based Agents: All CSR workstations are web enabled in addition to e-mail and text chat response

Call Enhancement: Enhanced Call Routing, Interactive
Voice Response, Voice Mail and Direct Connect Transfer are available.

Scalability
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iSource is large enough to handle high call volumes, but small enough to meet the needs of each client individually. Unassailable India edge is the key differentiator in our on demand capacity ramp up capability.

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