PHONE SUPPORT SERVICES

CORPORATE INFO

Overview
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iSource offers the best voice interaction facility, ensuring every call will be answered, every time, on time. Customers can speak directly to agents through a pool of dedicated numbers and have their queries resolved effectively. The IVR (Interactive Voice Response) can be programmed to route captured calls in a variety of ways, depending on the routing rules that are written into the ACD (Automatic Call Distributor).

We also provide direct dedicated phone lines to ensure instant response and avoid delay in line transfer.

Inbound Customer Service
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Customer support executives, handling customer-initiated telephone calls for client specific programs. This could range from providing billing information, product or service information, aggregating response to direct marketing advertisements and other activities as detailed below.

Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc.

iSources inbound voice based service offering includes:
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Customer Service
Application / Claims processing
Subscription services
Feedback collection for products / service / campaign etc
Polling / Media analysis.
Effective up-selling and cross-selling to existing customers during call

Pre-sales, Post-sales & Order fulfillment
Product enquiries
Order taking
Sales processing
Up-selling and Cross-selling
Documentations & payment queries
Post-sales product support

Technical Support / Help desk
Troubleshooting for products and services
Complaint registrations
Guiding customers in collecting information

Inquiry Service
Product / Service information requests
Dealer locator service
ATM / POS locator service, etc.

Billing Information
Queries about account balance
Payment information
Changes in personal information, etc.

Enrollment services
Welcome calls, registration and enrollment for campaign and events etc.

Outbound Voice based Service
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iSource enjoys a robust infrastructure to manage campaigns for our clients. We can manage a broad range of outbound services for clients across various industry segments. We have the expertise to set up and manage several varied outbound call center operations. Some possible projects and programs for

Outbound Voice Services are mentioned below :
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Product upgrades
Coordinating repair or replacements
Setting up appointment for Sales Call

Credit Management
Credit authorization
Credit verifications
Collections

Verification services
3rd party verifications service
Insurance verifications
Employment verifications

Market research
Market Survey research
Opinion polls, etc

Loyalty programs
Welcome calls` to new customers
Post sales follow-up calls.

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Overview
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Our Vision
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Our Mission
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Core Value
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iSource Difference

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