Outbound Call Center Services

Services

iSource is an India based, live operator call center and BPO service agency that has been rated high consistently by 100 + SME Customer base. Our fully automated, state-of-the-art call center equipment and custom software enables iSource to field thousands of calls daily for each client with a high degree of professionalism and customization.

We have the capacity to handle over 75 million calls a year. This capacity provides our clients with the best of all worlds; superior quality, experience and “hands-on” service coupled with the advanced technical capabilities of the finest call centers in India .

Capabilities            
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Operations : Open 24 hours a day, 365 days per year. In business since 2003

Call Center Facilities : Five locations in India with over 200 Work stations.

Software: All software is custom written to utilize our on-line database system.

Hardware: Our Pentium-Based Client/Server Network of Unix computers are capable of handling over 100,000 transactions per hour with an instantaneous response.

Internet-Based Agents: All CSR workstations are web-enabled in addition to e-mail and text chat response capabilities.

Call Enhancement: Enhanced Call Routing, Interactive Voice Response, Voice Mail and Direct- Connect Transfer are available.

Industry Specialization           
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  • Event Management
  • Real Estate
  • Financial Services – Mortgage
  • Market Research
  • Television Media
  • Pharmaceutical & Healthcare
  • Telecommunications
  • Insurance

Call Center Services            
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  • Sales
  • Up-sells & Cross-sells
  • Lead Qualification
  • Customer Care & Customer Service
  • Help Desk & Technical Support
  • Order Processing
  • Customer Acquisition
  • Appointment Setting
  • E-mail Response & Web Chat
  • Virtual Secretaries

The Benefits of Partnership with iSource           
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Best Service: Repeatedly rated as one of the best service agencies by our 100 + SME Customer base in North America and UK .

Dedicated and Shared resource: Our telephone representatives are friendly, knowledgeable, highly trained and specialized in customer care and service, sales conversions with up-sells and cross-sells.

World-class performance on every call. Every operator is monitored and given performance evaluations several times a week to assure high quality.

Utilizing state-of-the-art technology. For inbound calls we use best of the ASPECT ACD, one of the finest automatic call distributors in the industry. For outbound calls we use the award winning Stratasoft.

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Benefits

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